Gupshup

Gupshup is a Conversational Engagement Platform that empowers businesses to engage meaningfully with customers across various use-cases such as commerce, marketing, and support on over 30 channels. It leverages the power of next-gen Conversational AI, CRM, CTX, and CX tools within a unified platform. The platform is designed to help businesses acquire, engage, convert, and support their customers efficiently. Gupshup''s offerings include Conversation Cloud, which provides conversational tools for the entire customer lifecycle, and a range of solutions tailored to different functions and industries.

• Bot Studio: Craft custom conversational journeys with zero code.
• Agent Assist: Improve agent efficiency with a single view of all digital conversations.
• Integrations: Leverage over 1000 pre-built integrations and connectors.
• Conversational AI: Automate marketing, commerce, and support with advanced multi-lingual chatbots.
• Campaign Manager: Plan and deliver multi-channel conversational campaigns.

• Pre-purchase: Conversational Marketing to engage with prospects through preferred channels.
• In-Purchase: Conversational Commerce to boost revenue through tailored recommendations and one-click payments.
• Post-purchase: Conversational Support to resolve customer queries 24/7 in their preferred language.

• BFSI: Automate routine customer interactions in the finance sector.
• Retail: Provide personalized shopping experiences.
• Food & Beverage: Manage orders, payments, and home delivery.
• Education: Enhance student experience from onboarding to learning.
• Healthcare: Transform patient-doctor engagement on messaging channels.
• Travel: Improve booking and guest experiences with chatbots.