Re:amaze

Re:amaze is an integrated customer service platform designed to enhance live chat and helpdesk capabilities for online businesses. It consolidates various customer support channels such as email, live chat, video calls, social media, mobile SMS, VoIP, and push notifications into a single, seamless interface. This allows support teams to focus on delivering exceptional customer experiences. The platform offers automation of common tasks through machine learning, collaboration tools for team members, and the ability to manage conversations across multiple businesses from one location. Re:amaze aims to increase customer engagement and improve response times, all while maintaining a professional appearance and maximizing efficiency.

• Inbox: A shared helpdesk for all support channels, built for team collaboration.
• Chat: Live chat functionality with automated messaging, chatbots, and video calls.
• Chatbots: Automation of business opportunities with pre-built and custom chatbots.
• Push Campaigns: Targeted push notification campaigns to increase re-engagement and sales.
• AI: AI assistance in responding, creating, and summarizing customer interactions (BETA).
• FAQ: Customizable and embeddable FAQ center for self-service support.
• Status Page: A platform to inform customers about incidents or outages.
• Live: Real-time customer activity monitoring and personal messaging for increased sales.

• Consolidation of Channels: Bringing together various customer support channels for unified management.
• Automation: Using machine learning to automate responses and common tasks.
• Multi-Business Management: Efficiently managing customer conversations across multiple storefronts or websites.
• Modern Chat Features: Attracting and converting customers with up-to-date chat capabilities.
• Real-Time Engagement: Engaging with customers in real time, even when not at a desk.

• Enhancing customer service models for businesses.
• Providing organized self-service support with rich topics and articles.
• Integrating with existing systems for quick setup and operation.
• Offering a central place to track all customer issues and inquiries.

• Free Trial: A 14-day free trial with no credit card required.
• Mobile Apps: Availability on iOS and Android for on-the-go customer management.
• Integrations: Compatibility with a wide range of apps and services for streamlined workflows.